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Powerful technical support
Customer centric approach

POWERFUL TECHNOLOGY AND
CUSTOMER FOCUS

Service is part of enterprise customer service
A crucial link

We always take customer requirements as the starting and ending point of our work, and we insist on providing customers with a complete set of services from equipment selection to installation and commissioning, personnel training, technical support, and equipment maintenance.

0579-82219613

jhxqstar@vip.163.com

Star Machinery pre-sales and after-sales service
Provide services to customers throughout the entire chain

Pre Sales Service

Professional, flexible, and responsive services

  • Before signing the contract, confirm the customer’s requirements, recommend the most suitable equipment and the most reasonable production process to the customer, increase output, and reduce costs.
    Design and manufacture products based on specific customer requirements, and organize efforts to carry out technical modifications to the product according to customer requirements.

After-Sale Service

A comprehensive after-sales service system without any worries

  • After signing the contract, the company will dispatch technically trained personnel to inspect the customer’s production site and assist the customer in planning and designing the site.
  • The installation foundation drawings are produced by the technical department, and then technicians assist the customer in construction.
  • After the equipment is transported, our company personnel assist in installation and debugging until the customer is satisfied.
  • The company provides free training for technical personnel to enable customers to master the use, maintenance, and simple repair techniques of equipment.

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13157950165
13867985870
jhxqstar@vip.163.com